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Frequently Asked Questions

Registration Issues
What is 'Membership Level?' and why is the only option 'Free'?
I chose a category but I get "No Categories Selected" error message when I submit. Why?
Why is Postal Code required?
What is 'Street address(Google Maps)'?
What does 'categories left' mean?

Edit Listing
How can I change categories?
I'm logged in but i've clicked away. How do I get back into my listing?

Photo Questions
I registered successfully but was never presented with an option to add a photo. Why?
How do I upload my photo?
I uploaded a different photo but I still see the same one. How do I get the new photo to show?
How can I delete the photo all together?

Delete Account
How can I delete my account entirely?

 

 

Registration Issues
What is 'Membership Level?' and why is the only option 'Free'?
The system that KBE uses is designed to create multiple levels with various pricing for added features and options. However, KBE offers this service absolutely free as an extension of our website. We understand that networking in our industry is extremely important so by not charging we hope this will encourage visitors to become a member.

I chose a category but I get "No Categories Selected" error message when I submit. Why?
After you choose your category, you have to click the 'Add To Category button'. Allow the system time to refresh then you will see your chosen category appear in the upper-left hand corner. You can then either edit your category or continue filling out the rest of the form.

Why is Postal Code required?
The zip code field is needed to generate a Google Map® when a member chooses to include the 'Street Address(Google Maps)' field. KBE also uses a 'miles radius' system for better search results specifically pertaining to a visitors area.

What is 'Street address(Google Maps)'?
This works in conjuction with zip code and will produce a link to create a Google Map® to help visitors locate you or your business. Simply leave the field blank if you do not wish to display this information.

What does 'categories left' mean?
The system that KBE uses is designed to create multiple levels with various pricing for added features and options. However, KBE currently offers our directory service absolutely free as an extension of our website. If in the future KBE elects to use various membership levels, a list of options will be displayed.

 

 

Edit Listing
How can I change categories?
Login to your account and click the 'Edit' button. Choose the 'Listed In Categories' button and click 'Remove'. You can then choose your new category.

I'm logged in but i've clicked away. How do I get back into my listing?
Simply click on the 'Login' option in the side menu to take you back to your account details.

 

 

Photo Questions
I registered successfully but was never presented with an option to add a photo. Why?
Once regristration has been completed you can then click on the Login link to go back in to your contact details. Scroll all the way down to see the photo upload browse button.

How do I upload my photo?
Login to your account, click the 'edit' button, scroll down the page and click on the 'browse' button. Locate the photo you wish to use and click 'upload'.

I uploaded a different photo but I still see the same one. How do I get the new photo to show?
When the photo is done uploading, click the 'Submit button' for the changes to take effect.

How can I delete the photo all together?
KBE Directory system currently does not have a delete photo option. If you would not like to have any photo shown, point to a file that is NOT a photo file (jpg,gif,bmp,png) and click 'upload'. Then click the 'Submit' button for the changes to take effect. If you're still having problems deleting your photo use the contact form and our administrator will delete it for you.

 

 

How can I delete my account entirely?
Use the contact form to request account deletion. An administrator will send an email to the member email address completed at registration sign up. Once a member replies with a confirmation, the administrator will delete the account.